FAQ

Please see the below factors to rule out some options.

SRMA only estimates readings when the meter does not communicate with our radios. The estimated readings are based on the customer’s historical usage. However, if the usage has changed, these bills could be over or underestimated. When the meter reading is estimated, any variation between estimated and actual usage will be adjusted with the next actual meter reading which may cause the new bill to be higher or lower than expected.

If there are more people than normal in the household, their activity can contribute to a higher-than-normal bill. For example: holidays, graduation parties, or gatherings.

If there were changes in lifestyle, such as working from home or seasonal cleaning (power washing), the result could be a higher-than-usual bill amount.

If you are a renter, there may be an unpaid balance from the previous tenant. Please contact your landlord about this matter.

Any equipment that uses water has potential to leak. If there is a suspicion of a leak, please contact a plumber and resolve the problem as soon as possible. Most likely, it could be a leaky toilet that can be difficult to detect. One way to check a toilet for a leak is to place a couple drops of food coloring in the toilet’s tank. Wait for about 10 minutes and check to see if there is dye in the bowl. If there is-the toilet is leaking.

If it is not the toliet, take a meter read. The simply lift up the white plastic cover of the meter to expose the numbers. Write down all the digits and avoid using the water. This test works the best at night or when the home is unoccupied for several hours. Once serveral hours have passed, take another meter reading. If the numbers are the same-there is no leak. If the numbers are different- there is an internal issue and a plumber should be contacted immediately.

If the bill looks higher than usual and you know you sent a payment, SRMA probably received the payment after the bill has been posted. Please call our office and will help resolve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Any work on the lateral line is the responsiblity of the homeowner. 

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